Sales Support Specialist

Position Summary
The Sales Support Specialist is focused on supporting the territory sales team, playing a key role in the overall success of the team while aligning in direct partnership with one or more internal and/or external Sales Representatives. The ideal candidate is resourceful; both self-driven and a team player; and comfortable communicating by phone, fax, and email to maintain client information. The ideal candidate will additionally have a proven work history, with exceptional customer service skills. This role requires excellent organizational and customer-focused skills. This is a full-time position reporting to our Fairfield, Maine facility.


Responsibilities

  • Align, support, and educate customers about our companywide services and products to elevate customer satisfaction.
  • Leverage knowledge of research team to acquire personal product knowledge; recommend and/or provide advice with authority on product lines and varieties.
  • Maintain professionalism by skillfully educating customers about product and value, preventing cancellations, and offering alternative varieties to maintain orders.
  • Manage leads by tracking and following up on calls or handing them off to Sales Representatives.
  • Collaborate with territory sales team on opportunities to execute annual sales strategy, budget, and forecast that result in territory business growth.
  • achieve quarterly and annual sales goals.
  • Successfully sell from the available inventory listings, specials inventory, and liquidation inventory, suggestively selling tools, techniques, and succession planting to increase territory business growth.
  • Identify and communicate product, marketing, and customer experience feedback to internal departments.
  • Suggest and assist with developing additional administrative tools to support the territory team.


Education
  • Required: High school diploma or equivalent.
  • Preferred: BA/BS, with a concentration in business or in agriculture in a customer-focused environement.


Qualifications & Skills
  • Six months' telesales/outbound calling experience preferred.
  • Two years' experience in customer service/sales preferred.
  • Ability to present in a clear, systematic manner.
  • Proven ability to learn difficult information quickly.
  • Excellent organizational and time management skills.
  • Ability to analyze data and inventory to maximize customer fulfillment.
  • Positive, can-do attitude; loyalty; self-motivation.
  • Analytical and creative problem-solving skills.
  • Ability to prioritize, self-manage, and seek help when necessary.
  • Ability to work independently, build consensus, and function as part of a team.
  • Excellent communication skills; ability to communicate effectively at all levels of an organization through phone, email, and in person.
  • Excellent attention to detail.
  • Ability to deal with ambiguity and multiple direction changes.
  • Organizational agility; ability to accomplish tasks through formal and informal channels.
  • Expertise in customer service and a "customer-first" approach.
  • Computer proficiency and strong math skills.
  • Sales- and goal-orientation.
  • Ability to adapt to changing work situations.
  • Previous experience with PC's, Microsoft Office products, and UniVerse system.
  • Punctuality and readiness to work.
  • Valid Maine driver's license.


Physical Requirements
  • Ability to read, count, and write, to accurately complete all documentation.
  • Ability to work varied hours/days as business dictates.
  • Ability to sit at a computer for at least 60% of the work day.
  • Ability to bend, pull, and lift up to 50 pounds.


Benefits
  • Health Insurance (HNO, PPO, HSA)
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (Medical & Dependent Care)
  • Employee Stock Ownership Plan & Profit Sharing
  • 401(k)
  • Employee Discount
  • Maternity/Paternity/Adoption & Foster Care Leave
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Pet Insurance
  • Company Paid Short & Long-Term Disability Insurance
  • Paid Time Off
  • Educational Assistance


08/10/2017

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