Sales Support Specialist

Position Summary

The Sales Support Specialist is responsible for supporting the territory sales teams, playing a key role in the overall success of the teams while aligning and working in direct partnership with one or more internal and/or external Sales Representatives. The ideal candidate is both self-driven and a team player; resourceful; and comfortable communicating by phone, fax, and email to maintain client information. The ideal candidate will additionally have a proven work history with exceptional customer service skills. The role requires excellent organizational and customer-focused skills.

This is a full-time position reporting to our Fairfield, Maine facility.

Responsibilities

  • Provide back-up for Sales Representative(s).
  • Manage leads by tracking and following up on calls.
  • Provide a consistent, positive customer experience in the effective resolution of escalated issues.
  • Act as the main contact for all internal departments, to resolve issues and to drive high customer experience.
  • Ensure strong partnership and collaboration with aligned internal Sales Representative(s) and all internal departments.
  • Educate customers about our services and products, companywide, to improve related sales and customer satisfaction.
  • Assist Territory Sales Manager to execute an annual sales strategy, budget, and forecast with resultant territory business growth.
  • Contribute to performance reviews of all territory team members.
  • Suggest and develop additional administrative tools that support the territory team.
  • Generate leads through cold calling.
  • Additional responsibilities and tasks as required.

Education

  • Required: College degree, preferably with concentration in business or agriculture.

Qualifications & Skills

  • Six months' telesales/outbound calling experience preferred.
  • Sales- and goal-oriented.
  • Ability to work independently as well as being a strong team player.
  • Excellent communication skills; ability to communicate effectively at all levels of an organization (through phone, email, and in person).
  • High attention to detail.
  • Knowledge and experience with shipping, both domestically and internationally.
  • Organizational agility; ability to accomplish tasks through formal and informal channels.
  • Strong organizational skill.
  • Expertise in customer service and a "customer first" approach.

Physical Requirements

  • Ability to freely access all areas and locations of the business.
  • Ability to work varied hours/days as business dictates.
  • Ability to sit and/or stand at a computer for at least 80% of the work day.
  • Ability to read, count, and write, to accurately complete all documentation.

Benefits

  • Health Insurance (HMO, PPO, HSA)
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (Medical & Dependent Care)
  • Employee Stock Ownership Plan & Profit Sharing
  • 401(k)
  • Employee Discount
  • Maternity/Paternity/Adoption & Foster Care Leave
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Pet Insurance
  • Company Paid Short- & Long-Term Disability Insurance
  • Paid Time Off
  • Educational Assistance

07/18/2018

CAREER SERVICES

Apply Online

Accepting applications only for jobs posted.
ABOUT JOHNNY'S VIDEO
OUR MISSION
Our mission is helping families, friends, and communities to feed one another by providing superior seeds, tools, information, and service.