Johnny's Selected Seeds Receives Mid-Maine Chamber of Commerce 2012 Customer Service Stardom Award
Fairfield, Maine (April 12, 2013) — For 50 years, the Mid-Maine Chamber of Commerce has bestowed awards on distinguished area businesses and business people at their Annual Awards Dinner. We're pleased to announce that Michelle Lepage, Johnny's Selected Seeds' Customer Experience Manager, is the 2012 recipient of the Mid-Maine Chamber of Commerce Customer Service Stardom Award.
This award is granted based on criteria that include pride in one's job, demonstration of exceptional customer service, local residency, and Chamber membership. Michelle not only meets but exceeds these qualifications. Gary Zemrak, Controller, at Johnny's Selected Seeds said in his nomination letter about LePage that her passion and influence on the company "would be hard to duplicate."
January 2013 marked Michelle's 32nd year as an employee of Johnny's Selected Seeds. During her early years, Michelle learned all aspects of the company, from planting and trialing new products to packing and shipping seeds. She spent several years working as the Contact Center Manager, where she used her skills and customer-centric approach to develop and implement Johnny's Contact Center Strategies, including the development of established protocols and procedures to achieve "best-in-class" service.
Her knowledge of Johnny's entire business and her passion for customer service led Michelle into her current position as the Customer Experience Manager. Her ability to work cross-functionally serves the company well in her role on Johnny's Selected Seeds' Board of Directors. As an advocate for the customer, she brings their voices to the table and provides customer-oriented feedback while discussing future company strategies.
Michelle's leadership and commitment to her job, community, and state reflect upon the chamber's mission to "endorse a better quality of life, and a more vibrant economy in mid-Maine." Congratulations to Michelle Lepage on her excellent service and accomplishment.