Sales Support Specialist

Position Summary

The Sales Support Specialist is responsible for supporting the territory sales teams, playing a key role in the overall success of the teams while aligning and working in direct partnership with one or more internal and/or external Sales Representatives. The ideal candidate is both self-driven and a team player; resourceful; and comfortable communicating by phone, fax, and email to maintain client information. The ideal candidate will additionally have a proven work history with exceptional customer service skills. The role requires excellent organizational and customer-focused skills.

This is a full-time position reporting to our Fairfield, Maine facility.


  • Provide back-up for Sales Representative(s).
  • Manage leads by tracking and following up on calls.
  • Provide a consistent, positive customer experience in the effective resolution of escalated issues.
  • Act as the main contact for all internal departments, to resolve issues and to drive high customer experience.
  • Ensure strong partnership and collaboration with aligned internal Sales Representative(s) and all internal departments.
  • Educate customers about our services and products, companywide, to improve related sales and customer satisfaction.
  • Assist Territory Sales Manager to execute an annual sales strategy, budget, and forecast with resultant territory business growth.
  • Contribute to performance reviews of all territory team members.
  • Suggest and develop additional administrative tools that support the territory team.
  • Generate leads through cold calling.
  • Additional responsibilities and tasks as required.


  • Required: College degree, preferably with concentration in business or agriculture.

Qualifications & Skills

  • Six months' telesales/outbound calling experience preferred.
  • Sales- and goal-oriented.
  • Ability to work independently as well as being a strong team player.
  • Excellent communication skills; ability to communicate effectively at all levels of an organization (through phone, email, and in person).
  • High attention to detail.
  • Knowledge and experience with shipping, both domestically and internationally.
  • Organizational agility; ability to accomplish tasks through formal and informal channels.
  • Strong organizational skill.
  • Expertise in customer service and a "customer first" approach.

Physical Requirements

  • Ability to freely access all areas and locations of the business.
  • Ability to work varied hours/days as business dictates.
  • Ability to sit and/or stand at a computer for at least 80% of the work day.
  • Ability to read, count, and write, to accurately complete all documentation.


  • Health Insurance (HMO, PPO, HSA)
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (Medical & Dependent Care)
  • Employee Stock Ownership Plan & Profit Sharing
  • 401(k)
  • Employee Discount
  • Maternity/Paternity/Adoption & Foster Care Leave
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Pet Insurance
  • Company Paid Short- & Long-Term Disability Insurance
  • Paid Time Off
  • Educational Assistance



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