Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.

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Checkout
When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order: Read More
Managing Your Account
Your email address serves as a convenient way to receive important information about your order and serves as your Demandware account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information. Read More
Opening An Account
Opening an account is easy. You may create an account at any time by clicking the "My Account" hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. Read More
Changing/Canceling Orders
You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. Read More
Valid Payment Methods
Payment for all goods must be made by credit or debit card. We accept payment with: Visa, MasterCard, American Express and Discover. Read More
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